Books

Inconvenience Stores

Inconvenience Stores

Mark Bradley's book Inconvenience Stores: One Year in UK Customer Service is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service.

Written from the perspective of Mark's Yorkshire-based family, the book contains a foreword from the BBC's Adrian Chiles.

To order the book, with free post and packaging, please visit Inconvenience Stores: One Year in UK Customer Service at Ardra Press.

Retails of the Unexpected

Retails of the Unexpected

Mark Bradley's book Retails of the Unexpected continues his unique service travelogue with a collection of essays, articles and real customer experiences.

With a foreword from X-Leisure's PY Gerbeau, the author further explores the UK's continuing struggle with the concept of good customer service from his perspective as 'customer'.

The book contains a selection of Mark's articles from the Yorkshire Post, Customer Strategy and elsewhere as well as some extended essays on the UK's perennial struggle to raise and maintain the profile of customer service.

From retail, via tourism, public transport, the environment and beyond, Retails of the Unexpected underlines with heavy pencil the strategic, tactical and cultural value of spending significant time in the customer's shoes.

At times laugh-out loud (and at times weep inconsolably) Retails of the Unexpected is a tour of torpor, an odyssey of detachment and an itinerary of indifference.

To order the book, with free post and packaging, please visit Retails of the Unexpected at Ardra Press.

The Song of the Soul: The Authorised Martin Stephenson Biography

The life and times of the North East's most famous musical troubadour are now charted in Mark Bradley and Rich Cundill's official biography of Martin Stephenson. From the early days of the Daintees, through mid-period conscience wrestling, to overcoming addictions and eschewing commercialism, the book celebrates Martin's commitment to the 'power of the small'. Published in July 2009 the book is available now from Ardra Press and all good bookstores.

"A valued account of a national treasure." (Amazon reviewer).

Books

Inconvenience Stores Book

Inconvenience Stores is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service.

Retails of the Unexpected Book

Retails of the Unexpected continues his unique service travelogue with a collection of essays, articles and real customer experiences.

The Song of the Soul Book

The Song of the Soul Mark Bradley and Rich Cundill's official biography of Martin Stephenson, the North East's most famous musical troubadour.

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