(A division of Mark Bradley Projects Ltd)
We create value and growth in sports, entertainment & other non-traditional customer environments.
Sport transcends 'brand'. It's no ordinary customer relationship and needs to be properly understood if you're going to put the fan first and stay ahead of the game. To do this you need the right mindset and that’s where we come in:
Get in touch and let's talk about fans.
"At last, someone speaking sense in the sports world! Putting fans first is the starting point for any sustainable stadium business. And the Fan Experience Company is leading the way."
Ian Nuttall, TheStadiumBusiness
"Mark Bradley and The Fan Experience Company are looking out for spectators at sporting events by challenging teams to truly think fan first. In a sense, he's turning the sports world on its head in a truly positive way. Teams should think fan first - and Mark and his work are pointing teams in the proper direction."
Bart Wiley, Seattle Sounders FC
"Can't think of a better partner for anyone contemplating changing the culture of their organisation. What he effectively did was to open our eyes here at Cardiff City. Thanks to his support and guidance we've been able to change people's perceptions of the Club and achieve record levels of growth."
Julian Jenkins, Cardiff City FC
"There are many Football League clubs who have benefited from Mark's insight into supporter retention. They've used this as part of their strategy for growth and have increased their fan base on a season by season basis."
Andrea Brown, The Football League
"If you want to hear the usual old tosh about 'putting customers first' then Mark's not your man. I've heard thousands of people talking about customer service but Mark's the only one with anything useful to say on the subject."
Adrian Chiles, ITV Sport
Tuesday 10th December 2013
We know what football is, but do we ever stop to ask the question: why? If football were a brand, it'd be the strongest, most enduring and emotionally powerful one on earth. So why don't we base our growth on our one true USP? - Read more
Tuesday 5th November 2013
Ryanair's recent conversion to 'customer service' prompts some thoughts on airline experiences. - Read more
Inconvenience Stores is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service.
Retails of the Unexpected continues his unique service travelogue with a collection of essays, articles and real customer experiences.
The Song of the Soul Mark Bradley and Rich Cundill's official biography of Martin Stephenson, the North East's most famous musical troubadour.
This is the official website of The Fan Experience Company, a trading division of Mark Bradley Projects Ltd
Registered Offices: 14 Greenacre Avenue, Wyke, Bradford, BD12 9DE
Companies House Registration Number: 0548 7032. Registered in England
VAT Registration Number: 859890748