"At last, someone speaking sense in the sports world! Putting fans first is the starting point for any sustainable stadium business. And the Fan Experience Company is leading the way."
Ian Nuttall, TheStadiumBusiness

"Mark Bradley and The Fan Experience Company are looking out for spectators at sporting events by challenging teams to truly think fan first. In a sense, he's turning the sports world on its head in a truly positive way. Teams should think fan first - and Mark and his work are pointing teams in the proper direction."
Bart Wiley, Seattle Sounders FC

"Can't think of a better partner for anyone contemplating changing the culture of their organisation. What he effectively did was to open our eyes here at Cardiff City. Thanks to his support and guidance we've been able to change people's perceptions of the Club and achieve record levels of growth."
Julian Jenkins, Cardiff City FC

"There are many Football League clubs who have benefited from Mark's insight into supporter retention. They've used this as part of their strategy for growth and have increased their fan base on a season by season basis."
Andrea Brown, The Football League

"If you want to hear the usual old tosh about 'putting customers first' then Mark's not your man. I've heard thousands of people talking about customer service but Mark's the only one with anything useful to say on the subject."
Adrian Chiles, ITV Sport