Prime Time Sports & Entertainment conference a Big Hit in Toronto

Mark's just back from Toronto where he gave the UK / Europe perspective on fan engagement at an event attended by many of North America's biggest and best sports teams and was also privileged to attend the Hockey Hall of Fame Induction Gala and the Maple Leafs / Predators game at the Air Canada Centre.

'North America still leads on game presentation and many other aspects of the fan experience too' Mark commented, but every sport has its challenges and the opportunity to participate in an event of this size and scope was too good to turn down'.

Look out for a new blog from Mark in the coming days on his experiences in Canada.


The Fan Experience Company

(A division of Mark Bradley Projects Ltd)

We create value and growth in sports, entertainment and other non-traditional customer environments.

Sport transcends 'brand'. It's no ordinary customer relationship and needs to be properly understood if you're going to put the fan first and stay ahead of the game. To do this you need the right mindset and that’s where we come in:

  • Fan feedback on match/game day experiences
  • Access to our international multi-sport fan engagement best practice database
  • Effective fan consultation and engagement programmes
  • Events, briefings and training sessions
  • Unique value and growth measurement tools

Get in touch and let's talk about fans.

Latest Blog Entries

The Art of Starting a Dialogue

Thursday 18th December 2014

My latest ramblings focus on how best to create effective and positive club / supporter dialogue. - Read more

Sites for Sore Eyes

Thursday 13th November 2014

Just who are our official club websites designed for? This new blog takes the 'customer' perspective and queries whether or not we've got it all there wrong way around. - Read more

Read Mark's blog in full


Inconvenience Stores Book

Inconvenience Stores is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service.

Retails of the Unexpected Book

Retails of the Unexpected continues his unique service travelogue with a collection of essays, articles and real customer experiences.

The Song of the Soul Book

The Song of the Soul Mark Bradley and Rich Cundill's official biography of Martin Stephenson, the North East's most famous musical troubadour.


This is the official website of The Fan Experience Company, a trading division of Mark Bradley Projects Ltd

Registered Offices: 14 Greenacre Avenue, Wyke, Bradford, BD12 9DE
Companies House Registration Number: 0548 7032. Registered in England

VAT Registration Number: 859890748

Website by Pocketsite Design 2012-2013, social icons by IcoMoon