Mark Bradley Projects Ltd

Mark Bradley Projects

We're here to help organisations prosper by helping them identify and deliver what matters most to their customers. Our richly detailed customer experience assessments and storyboards not only provide a multitude of quick wins and improvement opportunities, but the unique way we 'reveal' this information creates a real sense of urgency and can be the catalyst for change across the organisation.

We know that organisations struggle to make improving the customer experience a core business activity. There are many reasons for this: some cultural in nature, some to do with a genuine lack of understanding and some more sinister, such as the rise of 'customer lip service' whereby an organisation's words proclaim its commitment to service, but its customer experience the opposite. The majority of businesses out there, however, genuinely want to overcome this, but are short of a strategy that will combine operational improvement with cultural change. We can help. Check out our services page to see how.

Mark Bradley

Mark Bradley speaking at the British Council of Shopping Centres Annual Lunch in January 2007.

News

Working Lunch

Mark was interviewed on BBC2's Working Lunch live on Tuesday's show (2 September 2008)

More Media Coverage

Retails of the Unexpected is a 'wake up call' to businesses and consumers. The media is listening ...

PRESS RELEASE

Read the press release for Retails of the Unexpected

Order Retails of the Unexpected

Mark's new book Retails of the Unexpected is available now from Ardra Press.

Mark to do keynote at Call Centre Expo 2008

Mark will be taking one of the coveted keynote slots at Call Centre Expo on Tuesday 16th September 2008, before signing copies of his new book Retails of the Unexpected

Read news in full

This is the official website of Mark Bradley Projects Ltd

Registered Offices: 14 Greenacre Avenue | Wyke | Bradford | BD12 9DE

Companies House Registration Number: 0548 7032. Registered in England